Thank you for your interest in Desert Beauty Society!
Your experience starts when you utilize the online booking system below. Your appointment request will be received and you will get a booking confirmation text once the appointment is approved. Please note: There may be times when an appointment request is not approved and a consultation will be required- You will be contacted in this case.
If you have any questions feel free to book a consultation, they are complimentary + a better quote can be provided.
You can also e-mail us at email@example.com with any questions.
Upon arriving to the salon the day of your scheduled appointment, we will greet you and walk you through a 5-10 minute consultation. During this time we will create a customized plan, tailored to your personal needs, that not only covers your first visit, but also a longterm plan to ensure all your goals are met.
If you are here for color appointment, a personalized formula will be mixed for you and recorded into my database so it's always ready for you at each visit. An array of amenities are available to make your processing time comfortable and relaxing.
Your haircut will be designed to fit your face shape, lifestyle and overall goals. Please feel free to bring inspiration photos to share what you like and/or don't like. During this time styling tips are shared and we are happy to offer a mini-styling lesson to simplify your daily routine.
We'll finish up the appointment by sharing my recommendations for at home care so you can recreate your new look effortlessly and will get you set up for your next appointment. You can expect to hear from us within a week to make sure you are loving your new hair, and we will be eagerly looking forward to your next visit.
WHAT'S YOUR CANCELLATION POLICY?
We completely understand the need for flexibility in my clients' schedules + value how important your time is. We make every attempt to accommodate clients schedules and would ask that you, as a client, do the same. To ensure all appointments flow smoothly, clients will need to schedule their appointment at least 24 hours in advance. If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance to avoid a 50% charge for these services. Prepayment may be required after the 2nd incident.
WHAT IF I'M LATE TO MY APPOINTMENT?
We will do our best to accommodate, but if more than 15-minutes late, you may be asked to reschedule. We completely understand life happens, if you're running late please contact me as soon as possible to let me know. Clients are scheduled on a back to back basis, so if we see one client late that means the rest of our clients are seen late.
Sometimes we can catchup, sometimes we can't, depending on what type of appointments are scheduled after yours.
CAN I BRING MY KIDS?
Don't get us wrong, we love kids! But for safety and liability reason, unless your child has an appointment, please leave your kids at home, or arrange for an adult not receiving services to look after them.
WHAT SHOULD I DO IF I'M UNHAPPY WITH MY SERVICE?
If you're unhappy with a service, we ask you let us know within 5 days via e-mail at firstname.lastname@example.org.
We need to know, otherwise we can't do anything about it. We truly love what we do and want all our clients to feel happy when they leave! Not achieving the desired "final look" in one session, when we have discussed in the consultation that it will take multiple sessions, does not result in a re-do. Once again, if there is an issue, please reach out. Products are exchangeable within 30 days.
I politely decline returns and will help you pick out a product that will work for you.